Job Summary

The Guest Relation Officer will serve as the primary point of contact for guests, ensuring their needs are met and providing a high level of hospitality and service throughout their visit. The role focuses on creating a positive guest experience and maintaining client satisfaction.

Responsibilities

• Welcome and assist guests upon arrival with courtesy and professionalism.

• Handle guest check-ins, inquiries, and complaints efficiently.

• Maintain up-to-date knowledge of facilities, promotions, and services.

• Coordinate with other departments to ensure guest requests are fulfilled promptly.

• Record and relay guest feedback to improve service quality.

• Provide information about the property, nearby attractions, and events.

• Ensure a professional appearance and positive demeanor at all times.

• Support front office operations and assist with guest documentation when needed.

Requirements

• Education: Any related qualification.

• Experience: 1-2 years of relevant experience in hospitality or customer service.

• Nationality: Eastern Europe.

• Language: Fluent in English.

• Personal Attributes: Presentable, friendly, and proactive in guest engagement.