Department:

Retail Operations

Reporting To:

Store Manager / Retail Manager

Job Purpose:

The Retail Team Leader is responsible for leading and motivating team members to achieve sales targets and operational goals. The role involves delegating tasks based on employees’ strengths and capabilities, providing training and guidance, and ensuring the highest standards of customer service. The Retail Team Leader is also responsible for inventory management, store maintenance, merchandising, and ensuring the overall appearance and operational efficiency of the shop.

Key Responsibilities:

Customer Service

Deliver excellent customer service on the shop floor and at the cash register.
Handle customer requests, inquiries, comments, and complaints professionally and escalate issues when necessary.
Ensure customers receive a positive shopping experience at all times.

Sales & Performance Management

Communicate sales plans, promotions, and targets effectively to team members.
Drive the team to achieve and exceed sales targets and revenue objectives.
Monitor daily sales performance and implement actions to improve results.
Ensure pricing accuracy and promotional activities are executed according to company standards.

Team Leadership & Development

Assign routine and non-routine tasks to team members efficiently.
Train, coach, and mentor employees to improve product knowledge, confidence, and communication skills.
Conduct performance evaluations and provide constructive feedback.
Lead by example and foster a positive and productive work environment.
Conduct regular team briefings and roll calls.

Store Operations

Assist in preparing staff schedules to ensure adequate manpower coverage and operational efficiency.
Monitor shelf stock levels, product displays, and overall store appearance.
Ensure compliance with company policies, procedures, and operational standards.
Maintain cash control and ensure proper handling of payments and exchanges.

Inventory & Stock Management

Maintain inventory records and ensure product availability.
Monitor stock levels and coordinate replenishment activities.
Minimize stock losses and ensure proper stock control procedures are followed.
Conduct regular inventory checks and stock counts.

Health, Safety & Security

Identify and address security risks and theft incidents to minimize losses.
Ensure compliance with health and safety standards.
Maintain a safe, clean, and organized store environment.

Key Performance Indicators (KPIs)

Customer satisfaction and feedback.
Achievement or exceeding of sales targets.
Effective communication of sales goals and responsibilities.
Timely completion of assigned duties.
Efficient manpower planning and scheduling.
Effective inventory management and stock availability.
Reduction of stock losses and shrinkage.
Compliance with company policies, procedures, and standards.
Effective cash control and operational efficiency.

Qualifications

Minimum Diploma or equivalent qualification.

Experience Requirements

3–5 years of experience in retail operations or a similar field.
Minimum 3 years of experience in a Team Lead or Supervisory position.
Proven experience in leading teams and achieving sales and revenue targets.

Technical Skills

Good knowledge of retail products and technical items.
Familiarity with accounting principles, inventory systems, and storekeeping procedures.
Strong analytical, planning, and organizational skills.

Technology Skills

Proficiency in computer applications and retail management systems.
Good knowledge of software, hardware, gaming, apparel, and related retail products.
Ability and willingness to continuously expand product knowledge.

Communication & Language Skills

Excellent interpersonal, verbal, and written communication skills.
Proficiency in English is mandatory.
Knowledge of Arabic is an added advantage.

Competencies

Leadership and team management.
Customer service orientation.
Problem-solving and decision-making skills.
Time management and multitasking abilities.
Attention to detail and organizational skills.
Ability to work under pressure and meet targets.

Additional Requirement

Candidates must be available for sponsorship transfer/change within Qatar.