Software Support Engineer

  • Doha, Qatar
  • -
  • On-Site
  • 8,800 QAR / Month
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Job Description:

Position Title: Software Support Engineer
Location: Doha, Qatar (Head Office & Customer Office)
Employment Type: Contract Staffing (1 Year)
Working Hours: 10 hours/day, 5 days a week
Salary: QAR 8,800/month

About the Role

We are seeking a motivated and skilled Software Support Engineer to join our team. The role involves providing technical assistance, troubleshooting, and support for software systems to ensure seamless business operations.

Key Responsibilities

  • Provide first-level and second-level support for

  • software applications.

    Diagnose and resolve technical issues related to software performance, configuration, and integration.
  • Liaise with end-users to identify issues and provide timely solutions.
  • Document incidents, problems, and resolutions in line with company standards.
  • Collaborate with internal teams to escalate complex issues when required.
  • Assist in software upgrades, patch management, and system testing.
  • Deliver user training and support for software-related queries

  • Ensure compliance with IT policies and procedures.

Qualifications & Requirements

  • Education: Graduate degree (IT, Computer Science,or

     related field).

  • Experience: 23 years of experience in software

    support

     or a related technical role.

  • Languages: Fluency in Arabic and French is

    mandatory

  • Nationality: Open to all.

  • Age Bracket: Open.

  • Contributing to process development - were a small team, so were looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture
  • Experience troubleshooting applications running on Linux through diagnosis and reproduction of issues (resource contention, network bottlenecks, etc.
  • Desire to make customers successful through direct interaction

  • Strong operational knowledge / experience in

    application management


  • Operational knowledge / experience of at least one

    mainstream distributed system (e.g. Kafka, Hadoop,

    Cassandra, etc.) and Java applications (jstack, jmap, etc.)
  • Solid Scripting and Programming Skills (Python, JavaScript, PowerShell, VBScript, PerlScript, C#, TSQL, XML) is advantageous etc.)

  • Experience with Cloud Technologies (Azure, AWS, 

    Google) preferred

  • Minimum 5 years of relevant experience in a similar role

  • Able to troubleshoot technical issues in a structured 

    approach, problem solver, analytical proficiency Cyber security knowledge and experience

  • Attention to details, fast learner and excellent

  • Arabic and French speaking advantageous
  • Excellent customer service skills communication skills

  • Self-managed and team oriented

Key Skills

  • Strong troubleshooting and problem-solving abilities.

  • Excellent communication and interpersonal skills.

  • Ability to work independently and in a team environment.
  • Knowledge of software deployment, updates, and maintenance.

  • Customer-focused with a proactive approach to issue 

    resolution.